Sprint has an option on their website that you can schedule an appointment at one of their service locations. In theory this should allow you to show-up at your scheduled time and get your business taken care of without having to “take a number” and wait for an unexpected amount of time. Honestly, I’ve still had to wait at least 15 minutes every time I’ve used it, but I still think it’s a good option.
I need to take my phone into have them look at it tomorrow and I was completing their online reservation form. It’s a fairly simple form, and the last question is a large text box where you can enter the details of the problem you’re experiencing.
As you can see, there’s no specification of how much information you can enter into the box. If it were me on the receiving end, I’d want as much detail as someone is willing to tell me about their issue and why they’re coming into the store. Apparently there’s a limit! 250 characters I believe if I remember correctly. So what I originally wrote:
I brought my Samsung Moment to the south side store because of issues going into airplane mode, losing network connectivity and other lock-ups. They said they couldn’t fix it, I paid for a replacement phone and now the new phone is doing the same thing. Now the new phone is also completely powering down and locking up. the only way to rthe battery, replace it, and do a complete poweset is to pull er-up/boot again.
got reduced down to:
previous phone jacked up. sprint couldn’t fix it. paid for replacement. replacement phone now jacked up the same way and more. getting old.
Folks, it’s not that hard to add a label to the instructions that would tell you how much space you’ve got. Or one of those cool little dynamic counters that tells you how much space you left. Or, you could even limit the form field to only accept 250 characters, then I wouldn’t have wasted the time typing all the rest of that explanation out that I had to delete.
