• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Bnpositive's Blog

  • Home
  • Blog
  • About Me
  • Contact Me
  • FREE Local SEO Audit
You are here: Home / Archives for user interface

user interface

06/23/2011 By Jason Bean Leave a Comment

Sprint Web User-Interface Fail

Sprint has an option on their website that you can schedule an appointment at one of their service locations. In theory this should allow you to show-up at your scheduled time and get your business taken care of without having to “take a number” and wait for an unexpected amount of time. Honestly, I’ve still had to wait at least 15 minutes every time I’ve used it, but I still think it’s a good option.

I need to take my phone into have them look at it tomorrow and I was completing their online reservation form. It’s a fairly simple form, and the last question is a large text box where you can enter the details of the problem you’re experiencing.

Sprint Tech Support Appointment Request

As you can see, there’s no specification of how much information you can enter into the box. If it were me on the receiving end, I’d want as much detail as someone is willing to tell me about their issue and why they’re coming into the store. Apparently there’s a limit! 250 characters I believe if I remember correctly. So what I originally wrote:

I brought my Samsung Moment to the south side store because of issues going into airplane mode, losing network connectivity and other lock-ups. They said they couldn’t fix it, I paid for a replacement phone and now the new phone is doing the same thing. Now the new phone is also completely powering down and locking up. the only way to rthe battery, replace it, and do a complete poweset is to pull er-up/boot again.

got reduced down to:

previous phone jacked up. sprint couldn’t fix it. paid for replacement. replacement phone now jacked up the same way and more. getting old.

Folks, it’s not that hard to add a label to the instructions that would tell you how much space you’ve got. Or one of those cool little dynamic counters that tells you how much space you left. Or, you could even limit the form field to only accept 250 characters, then I wouldn’t have wasted the time typing all the rest of that explanation out that I had to delete.

Filed Under: Business & Career, Technology Tagged With: complaints, customer satisfaction, Sprint, user interface, web design

11/03/2008 By Jason Bean Leave a Comment

Eventful User Login Form Fail

eventful-login-fail

As part of my ongoing quest to make sure all my Bnpositive smilies are updated to my new custom version, I’m trying to remember to login to all the sites I use regularly and make sure I’ve uploaded the latest version.

I was trying to accomplish this task this morning on the Eventful website and the user login form was conveniently hidden behind the top banner ad. That was less than helpful.

Filed Under: Uncategorized Tagged With: Bnpositive, Eventful, logins, user interface

Primary Sidebar

Looking for something?

Recent Posts

It looks like you’ve added a new taxonomy to your website – Ongoing Yoast SEO WordPress Plugin Error

Wondering if anyone else is getting this same error warning I'm getting with annoying regularity … [Read More...] about It looks like you’ve added a new taxonomy to your website – Ongoing Yoast SEO WordPress Plugin Error

V-MODA Crossfade 2 - Damaged Falling Apart

V-MODA Crossfade 2 Headphones Sound Great… But Fall Apart!

A few years ago I was lucky enough to be gifted a pair of headphones I'd really wanted. I was … [Read More...] about V-MODA Crossfade 2 Headphones Sound Great… But Fall Apart!

How To Promote Sustainability as a Small Business Owner

When you start a business, you should ensure that its practices reflect your values. If … [Read More...] about How To Promote Sustainability as a Small Business Owner

RSS Positively Indy

  • Video Multimedia Salute to Veterans on Indianapolis Monument Circle
  • Money Tasks to Remember for the Summer

RSS Mission Notes | Faith & Culture

  • How do I balance tragedy and faith in God?
  • A Complete Misunderstanding of Getting Disciplined

RSS Homeschool Daddy

  • Fowl Play in the Cage Free Chicken Egg Business
  • Help Your Kids With…

Premium WordPress Themes from InkThemes.com
The Bouqs - Premium Farm Direct Flowers

Footer

  • Clients
  • Archives
  • Advertising Disclosure
  • Domain For Sale
  • Comment Policy

Copyright © 2023 · Bnpositive Communication · Log in
Website Management by Bnpositive Communication | Optimized and Secure WordPress Site Hosting by Flywheel

Cleantalk Pixel