Well, looks like AT&T stepped up to the plate and is going to do the right thing. Got this response:
Dear Jason:
Thank you for contacting AT&T Online Customer Service.
I received your e-mail stating that you are being billed after the cancellation of your AT&T services.
I have made a preliminary adjustment on your account. This adjustment will be reviewed and if approved you will see a credit of $10.00 applied to your account on your next one to two bills. The new balance amount if approved will be $0.00.
Further, I have updated our records to reflect that you are not using AT&T services.
I have removed your online billing account with AT&T View-N-Pay Option. If you should require online billing on your existing number or a different number in the future, you will need to establish a new account. You can sign up for the AT&T Online Bill by visiting:
https://www.att.com/customerservice
– Click “Learn More & Sign Up”
– Click “Sign Up” under the AT&T Long Distance at Home box that applies
to you
– Complete the required information and click “Continue”If you have multiple telephone numbers that are billed together, you only need to sign up once for the AT&T Online Bill. Be sure that you sign up using the main (primary) billed telephone number.
If you have multiple telephone numbers that are billed separately, you will be required to enroll each telephone number separately.
I sincerely apologize for the inconvenience caused as your concern was not resolved to your satisfaction.
If you need further assistance please contact us at:
https://www.consumer.att.com/contact/
You can also Ask Allie, our online virtual representative. Allie has answers for many questions about billing, account management and even plans and services. Just go to:
For your protection, AT&T is maintaining an original of this e-mail transmission in a secure file.
Sincerely,
Katherine
AT&T Online Customer Service