You all may have seen this commercial, but I saw it for the first time this weekend. I think this commercial could have been Super Bowl quality, but they’re saving a ton of money showing it now instead right?
Hulu is a pretty nice website and service to catch up on some of your favorite old TV shows. I received an email recently that let me know they now offer a Hulu Plus service for $7.99 a month which will give me an even wider access to my favorite shows.
The challenge for me is that it doesn’t have access to ALL of my favorite shows, so it’s still not a viable replacement for my AT&T U-verse service at this point. With the recent squabbles by AT&T and Scripps Networks (Food Network, HGTV, etc.), the motivation to find another TV alternative was a little heightened around the Bean household.
One of the questions I have about Hulu Plus though, that I couldn’t easily find the answer to on their website, was whether or not I had immediate access to to current shows as they were broadcast on other networks. So, for example, could we watch shows the same night they aired, or was there some kind of delay before they were available via Hulu?
I have really enjoyed our U-verse packages, but the idea of getting exactly what I want without all the other stuff, at a lower price is an attractive option. I’ve also been keeping an eye on what’s happening with Google TV.
I still have conversations regularly with people who don’t understand what the deal is with twitter. Most of the time people make a comment about why in the world someone would care what you’re having for lunch or where you’re at? Although that is a part of what happens on twitter, along with the help of complimentary services like brightkite, it’s not even close to all the benefits twitter can offer the “real world”.
A recent story in the Technology section of the New York Times talks about how Frank Eliason, a digital care manager, uses twitter and the web to take a pro-active assistance role for people who are having less than satisfactory results from Comcast.
Long before I got introduced to twitter, I had a personal interaction with Frank himself from recent comments on my own blog here.
After that contact and I began using twitter, I had a few more interactions with Frank where he took care of my questions, even after I was no longer a Comcast customer. I can tell you this, if for some reason I decide to leave AT&T U-verse, Frank has probably done enough for me to give Comcast another try. Plus, since I’ll be a new customer again I’ll be able to take advantage of their triple-play pricing again.
For anyone wondering, you should really read the NYTimes article, it may help you understand a little more what can be achieved with twitter and how other companies besides Comcast are making it work for them.
Comcast is not the only company trying to reach out to customers online. Using the social messaging service Twitter, Southwest Airlines answers customer questions about ticket prices and flight delays, Whole Foods Market posts details about discounts, and the chief executive of the online shoe store Zappos shares details of his life with 7,200 ?followers.? Many other companies also monitor online discussion groups.
Frank, if you’re listening (and I know you are) keep up the good work. You are making a difference and more companies should model their customer service meaning and methods after what you’ve achieved so far.