customer support

09/02/2022 By Jason Bean Leave a Comment

4 Impactful Ways to Innovate and Grow Your Business

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Are you growing your business? In business, if you’re not innovating, you’re falling behind. Innovation is key to keeping up with your competitors, showing customers that your company is still relevant, and maintaining an engaged workforce. Implementing digital technology into your business is not as complicated or overwhelming as it may seem. These days, business owners have countless affordable and intuitive tools at their disposal to streamline everyday tasks and spur business growth. Check out the following tips to learn how you can make digital improvements to your business!

Leverage Business Process Management to Grow Your Business

Business Process Management (BPM) describes the practice of streamlining and automating regular business tasks to reduce laborious business operations and menial work. As a result of BPM, businesses can find more time for projects that have an impact on the growth of their company. In other words, BPM will enable you and your team to focus on progress rather than maintenance. And if your business needs a task management solution to assign tasks to different users and keep track of the status of everyone that is involved with the task, then you may consider getting a software solution from reliable companies like Rock.

The temporary workers work best alongside other solutions like outsourcing and robotic process automation (RPA). In tandem, BPM and automation tools will reduce errors and re-orient your business processes around your customers. Most important, be sure to monitor the effectiveness of your BPM improvements so you can make continuous optimizations. You can find out more about BPM with this guide to automating your digital workflow.

Invest in Time Management Tools

Good time management skills are essential if you want to succeed as an entrepreneur. Without these skills, you may find yourself spending too much time on activities that have very little impact on your business. Some other symptoms of poor time management typically include poor punctuality, missed deadlines, procrastination, slow progress, and a feeling that you’re constantly rushing from one thing to another.

Thankfully, the right tools can help you solve your time management challenges and squeeze far more productive time out of your workday. For example, a calendar app can help you track meetings and deadlines, project management software can help you break down large projects into small, more manageable tasks, and time tracking software will give you more insight into where all that time is going.

When it comes to the marketing side of your business, look into a free logo maker tool to not only get inspiration for your logo but to quickly create eye-catching graphics that you can customize using templates. Once done, you can share your logo across all your print and digital media platforms. It can all be done in a matter of minutes.

Automate Your Customer Support to Grow Your Business

If there’s one thing businesses spend a lot of time on, it’s customer support. What if you could automate most of your support tasks? With the right applications, you can! Start by empowering your customers to find their own information by creating a FAQ page or knowledge base on your website. Answer all of those repetitive customer support questions so your customers won’t have to get in touch to find an answer.

Better yet, install a chatbot on your website! Customers who interact with chatbots are more engaged, satisfied, and likely to stick around and buy something. You don’t need special coding skills to place a chatbot on your website. Business2Community suggests a few helpful tools that you can use to create a chatbot on your own. Once you have a chatbot up and running, program it with your most common customer questions to provide your customers with 24/7 automated support. In addition to 24/7 customer support, retailers may improve their sales and customer satisfaction by using a CBX software that improves the traceability of their products.

Grow Your Business with Personalized Marketing

Personalization is another great way to improve customer engagement. According to TechTarget, personalized marketing can improve conversions, increase custom retention, and encourage social sharing to spread brand awareness. Personalized marketing involves tailoring your marketing message to individual consumers rather than targeting a wide range of customers with the same material. Data is key to personalized marketing. Using data about your target audience or customers will enable you to create content that caters specifically to their interests and behaviors.

If you want your business to thrive and grow, it’s important that you’re constantly innovating. Effective business innovation means finding faster, smarter ways to work, opening up new revenue opportunities, and generating higher profits through cost savings. For instance, if you own a school and want to promote the courses you offer, then you may consider using school signs to advertise your programs. Take advantage of BPM, automation, custom office signage, and all the technology that’s available to you!

03/23/2018 By Jason Bean 3 Comments

Why You Need Live Chat Support for Your Website

In this day and age, everyone wants results quickly, and customer support is no different. Studies show that when the average customer needs help, they prefer to use a live chat service as opposed to calling customer support over the phone. Beyond making your customers happy, live chat services provide many other benefits.

Reduces Costs

Whether your company is big or small, people expect to get in touch with your customer service department when they need help. Most large companies use call centers that handle inquiries during normal operating hours. However, this is costly in both startup and per-hour fees for small businesses. Live chat allows operators to support multiple customers at once. In most cases, it's nearly 30 percent cheaper than hosting a call center.

Increases Sales

Studies show that customers who use live chat are nearly three times more likely to make a purchase on your website versus those who don't. Live chat helps your company generate sales and leads. When your customers have questions, they can quickly interact with representatives who know what they're talking about. Removing doubt is key in making the jump from just customers adding items to their shopping carts to actually checking out.

Makes Answering Common Questions Easy

How often does customer service get bogged down with answering repeat questions? Live chat systems make it easy and quick for employees to answer them with pre-written messages. It also provides more time to answer questions that require in-depth responses. This makes it easier for customer service to help more customers so that they don't have to wait forever to talk to someone.

Ensures Privacy

Businesses can never be too careful with customers' private information. When giving sensitive details such as credit card numbers, they put their trust in the reps who record the information. With call centers, it's possible for others to overhear these details. Get yourself a fast provider to help you with the website design. The more people who hear sensitive data, the more likely it is to fall into the wrong hands. With live chat, however, the only person who sees the data is the person who helps each customer. Because of that, it minimizes the number of people who can hear or see the data that your customers provide.

Provides Clear Communication

Live chat makes it easy for people to communicate clearly. How often do people call customer service centers only to have trouble understanding the person who's helping them? Live chat eliminates this by making it possible for people to see what the representatives say. Less confusion makes for much happier consumers.

Live chat provides a high satisfaction rate among customers and costs less than other customer support alternatives such as call centers. When using live chat to help customers, companies have nothing to lose but a lot to gain. Out of all the call center services we've tried, the CallNET Medical Answering Service is our favorite thanks to the outstanding telephone customer support and pricing.

03/02/2016 By Jason Bean Leave a Comment

Offer the Best to Your Customers

Your customers deserve the best, and you should be able to easily provide them with reliable services. You should not have to run your business yourself. In fact, it is impossible for one person to answer questions, take orders, and provide excellent customer service to multiple customers at once. By having a call center assist you, you can make sure that each of your customers are taken care of in a speedy amount of time. You can lose sales by not being available to assist people when they are ready to make a purchase or need answers, but there are many services that can be helpful to you. There are a variety of call center services available.

Customer Service
You can have a professional who will make appointments for you and who will be able to handle returning phone messages. It can be nice to have professionals who can upsell and cross-sell products for you. If your customers have order or tracking questions, they can be answered withe ease. A customer service specialists can also help with returns and exchanges so that you can focus on other parts of your business. Specialists will use a personalized greeting for your business. You can rely on quality monitored and detailed reporting so that you are kept up-to-date with all of the details.

Increase Sales
You can offer services like live chat to increase your sales. This service allows customers to speak with trained professionals who can not only answer questions, but who can also recommend special products that customers may be interested in to drive up your sales. Your customers can multitask while using live chat services. They can be talking to someone to get assistance, and they can also be shopping since they are still on your site. You can benefit from the lower costs of using this type of service as well. Your customers deserve to be assisted quickly.

Improve the Satisfaction of Your Customers
When your customers can get quick answers, they will be ready to do business with you now and in the future. Whether you provide fast services through live chat, phones, or emails, your customers will be more likely to do business with you. You never want your customers to travel to your competitor's site for answers. Instead, you should make it easy for them to get assistance when they need it.

By providing the best services possible to your customers, you can gain their loyalty. You should think of each customer as an important part of your business today and tomorrow. If you treat them right, your customers will hopefully return again and again to do business with you. You want to make sure that you offer everything that your customers will need so that they can get answers in a speedy time frame.